Please read these terms and conditions carefully in their entirety before using this website (this “Website”) or any products or services made available herein.
The information provided on this Website is for informational purposes and for your general interest only. Neither Altura Health nor this website provides direct medical care, but, rather, Altura Health provides convenient online access to an affiliate, such as WebDoctors PC, that provides a telehealth platform and appropriate healthcare practitioners. Your access to and use of the information contained on this Website is subject to the terms and conditions described herein. By accessing or using this Website, you acknowledge that you have read, understood and agree to these Terms and Conditions of Use. If you do not agree to these Terms and Conditions of Use, you may not access or use this Website. Altura Health reserves the right to revise these Terms and Conditions of Use at any time. You are bound by any such revisions and should, therefore, periodically visit this page to review the then-current terms because they are binding on you.
This Website and the products and services may not be appropriate for your clinical or medical conditions or needs. Do not access the services for emergency or crisis care. If you are experiencing a medical emergency, call your doctor or 911 or go to the nearest hospital immediately.
The Services available through the Website may include: (i) general information on health and wellness topics; (ii) access to services and products provided by third party businesses and websites not otherwise owned or operated by Altura Health, including telehealth services through WebDoctors PC; (iii) access to healthcare practitioners and staff members through WebDoctors PC, a business that is not otherwise owned or operated by Altura Health (“Practitioners”); (iv) administrative support in connection with order products and scheduling appointments; and (iv) technology support for using the Website as a means of access to information and to Practitioners for communication, consultations, assessments, and treatment by such Practitioners; and (v) ability to purchase certain other non-medical products.
This Website may contain general information relating to various medical conditions and their treatment. Such information is provided for informational purposes and for your general interest only. This information is not, and should not, be considered, or used as comprehensive medical advice, care, diagnosis, or treatment. Always seek the advice of your physician or other qualified health care provider with any questions you may have regarding general personal health, medical conditions, or drugs or medications, and before commencing or discontinuing any course of treatment, drug, or medication. You should not use the information contained herein for diagnosing or treating a health condition, problem, or disease. Please consult with your doctor or medical healthcare professional to see if any information discussed at this Website is appropriate for you.
Altura Health makes no warranties or representations as to the accuracy of the content on this Website, and assumes no responsibility for any consequences relating directly or indirectly to any action or inaction you take based upon the information and material on this Website. Your use of this Website is subject to the additional disclaimers and caveats that may appear throughout these Terms and Conditions. You assume the entire risk of loss in using this Website and materials contained in this Website.
You acknowledge that the account you establish through this Website is personal to you, and you agree not to allow any other person to access this Website or its contents using your username, password, or other security credentials. If you choose, or are provided with, a username, password, or any other security information, you must treat such information as confidential and refrain from disclosing it to anyone else. You agree to notify us immediately of any unauthorized access or use of your username, password, or any other security breach. Additionally, you agree to log out of your account at the end of each session. Please exercise caution when accessing your account from a public or shared computer, or through public Wi-Fi, to prevent others from viewing or recording your password or personal information.
This Website enables you to access certain products or services through communications with independent, third-party licensed medical practitioners, including scheduling and participating in telemedicine visits. Altura Health does not directly provide medical services or visits; instead, all medical services are delivered through affiliates, including WebDoctors PC. To schedule any telehealth visit with a practitioner, you must agree to comply with all relevant notices, policies, and terms associated with this website and service.
You understand that no products or services offered by Altura Health affiliates, including WebDoctors PC, constitute or are intended to serve as primary medical care. Every individual who purchases products or services through Altura Health should maintain a relationship with a primary care physician. Altura Health does not engage in any telemedicine or prescription management services directly.
Altura Health is not licensed to practice medicine and does not provide any healthcare services. Altura Health serves as a facilitator of telemedicine services and does not control, interfere with, or participate in any medical decision-making by independent medical professionals or their affiliated professional entities, each of whom is solely responsible for the healthcare services they provide. Patients acknowledge that Altura Health is not responsible for any healthcare services provided by these professionals, including any personal injury, property damage, or claims of medical malpractice. Following a review of your information, the licensed medical provider, in their independent professional judgment, will determine whether to prescribe medication or other treatments, or alternatively, suggest consulting alternative clinical resources.
Altura Health may engage third-party business associates, including independent medical professionals, to support its telemedicine offerings. These business associates are fully responsible for the medical care provided to patients, while Altura Health assumes no liability for the accuracy of medical advice, diagnosis, or treatments rendered. By scheduling an appointment, you agree that necessary details may be shared with these business associates solely to facilitate required services. Altura Health and its associates are contractually obligated to safeguard your health information, which will only be used according to our agreements.
EXCEPT AS OTHERWISE REQUIRED BY LAW, AND TO THE MAXIMUM EXTENT ALLOWED BY LAW, UNDER NO CIRCUMSTANCES SHALL ALTURA HEALTH, ITS SUPPLIERS, OR ANYONE ELSE INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE ONLINE SERVICES OR THE MATERIALS, INFORMATION, SOFTWARE, PRODUCTS, TOOLS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE ONLINE SERVICES BE LIABLE FOR DIRECT DAMAGES EXCEEDING THE TOTAL FEES PAID BY YOU TO ALTURA HEALTH IN THE TWELVE MONTHS PRIOR TO YOUR CLAIM OR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING LOSS OF DATA OR LOST PROFITS OF ANY KIND, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF, OR INABILITY TO USE, THE ONLINE SERVICES. THIS LIMITATION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE. IN THE EVENT SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF DAMAGES TO THE EXTENT INDICATED ABOVE, OUR LIABILITY IN SUCH JURISDICTIONS SHALL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW. YOU ACKNOWLEDGE AND AGREE THAT THE LIMITATIONS SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THIS AGREEMENT AND THE ONLINE SERVICES WOULD NOT BE PROVIDED TO YOU ABSENT SUCH LIMITATIONS.
D. Arbitration Agreement. You and Altura Health mutually agree, to the fullest extent of the law, that any Dispute (defined below) shall be arbitrated and finally decided by binding arbitration administered by the American Arbitration Association (the “AAA”) under its Consumer Arbitration Rules (available at www.adr.org or by calling 800-778-7879), except as modified below or otherwise agreed to. As used in this Arbitration Agreement, “Dispute” means any dispute, claim, or controversy between us, including any past, currently pending, existing, or future dispute or disagreement, except: (a) claims by employees of Altura Health entities related to the terms or conditions of their employment; (b) claims for personal physical injury or wrongful death or survival claims arising from or in any way related to clinical services; and (c) claims for unlawful use of copyrights, trademarks, trade names, logos, trade secrets, or patents. You and Altura Health agree that you are each giving up, to the fullest extent of the law, any right to have disputes resolved in court before a judge or jury.
2.
A. Pre-Arbitration Notice and Good Faith Negotiations. Both you and Altura Health agree that, before initiating any arbitration proceedings of any kind with the AAA, each party will notify the other in writing of any dispute so that the parties can attempt in good faith to resolve the dispute informally. The notice must be specific and individual to you and include: (i) your name, street address, telephone number, and the email address you use or used for the online services; (ii) a brief description of the dispute; (iii) the amount of money (if any) at issue; and (iv) the specific relief sought. The notice must be signed and include the handwritten signature of, as applicable, either you or an Altura Health employee, depending on which party is providing notice. Notice sent by Altura Health to you will be sent to the email and street addresses that you provided to Altura Health. This notice is a requirement and condition precedent to initiating any arbitration proceedings. If you and Altura Health cannot agree how to resolve the dispute within 45 days after the notice is received by the other party, then either you or Altura Health may, as appropriate and in accordance with this Dispute Resolution section, commence an arbitration proceeding with a written demand for arbitration that is individual to you and your dispute, including the content set forth above and a handwritten signature. Any limitations period will be tolled from the date the dispute is noticed to the other side until the expiration of this 45-day period.
Compliance with this Pre-Arbitration Notice and Good Faith Negotiations provision (paragraph A) is an issue for a court to resolve, not the arbitrator.
3. A. Arbitration Fees. The party initiating the arbitration will pay any filing, case initiation, or arbitrator fees, up to the amount that would be required to pursue the same claim in the U.S. District Court for the Northern District of Georgia. For individual damages claims with less than $25,000 at issue, Altura Health will pay the additional, reasonable fees and costs of arbitration, not including attorneys’ fees. For claims with more than $25,000 at issue, or where a party seeks injunctive or declaratory relief, the parties will share the fees and costs of arbitration equally. The parties’ good faith negotiation of reasonable fees with the arbitration provider is authorized as needed. If the arbitrator determines that your or Altura Health’s claim(s) is/are frivolous, the party bringing the frivolous claim(s) will reimburse the other party for any amounts that the other party paid for the arbitration. B. Federal Arbitration Act. These Terms of Use affect interstate commerce, and the interpretation and enforceability of this Dispute Resolution provision will be substantively, procedurally, and exclusively governed by and construed and enforced in accordance with the Federal Arbitration Act, 9 U.S.C. § 1, et seq., to the maximum extent permitted by applicable law, except as modified by these terms of use. C. Forum Selection. For any dispute not subject to arbitration, you and Altura Health agree to proceed exclusively in state and federal courts covering Cherokee County, Georgia and you agree to be subject to personal jurisdiction there, waiving any jurisdictional, venue, or inconvenient forum defenses or objections to those courts.
We appreciate your interest in Altura Health’s Weight Management Membership Program (“Program”). While you are not required to become a member to coordinate care through Altura’s affiliates, enrolling in our Membership Plan offers additional benefits. If you choose to purchase a Membership Plan, a monthly fee will be charged until you cancel your membership in writing. To cancel, please send your request to support@alturahc.com prior to the next billing cycle. This is the only accepted method for cancellation to avoid further charges. Please note that cancellations via phone calls or emails to any other address will not be accepted. Monthly fees are not applicable to Prepaid Services. If you have any questions, feel free to reach out to us!
Enrollment Agreement
The Program allows a member access to specific weight management services through an affiliate of Altura which provides medical services. This Agreement provides the terms of the Program. Please reach out to Altura with any questions you have!
This agreement is made by and between Altura and the undersigned Program Member (or responsible party) who is at least eighteen years of age. By signing below, Program Member shows his or her desire to enroll in the Program on the terms and conditions contained in this agreement (“Agreement”). Upon receipt of this Agreement signed by Program Member along with the Program Fee, Altura shall have the option in its sole discretion not to accept the Program Member into the Program and to return the payment. The Agreement is not executed until signed by Altura.
Program Benefits.
Program Member seeks the following benefits (“Program Benefits”) that are provides to individuals who enroll in the Program:
Acknowledgment
Program Member acknowledges and understands that all medical treatment and care will be provided through an affiliate of Altura, including WebDoctors PC, and not Altura. Program Member must become a patient of a physician provided through WebDoctors PC or other similar entity, and the Program Member’s physician will determine if weight management treatments, including medications, are appropriate and medically necessary for the Program Member. If the Program Member’s physician does not order and prescribe weight management treatments for the Program Member, the Program Member’s membership will immediately end and all payment unearned by Altura will be returned to Program Member. Program Member acknowledges that she/he has signed all required patient consents and notices through WebDoctors PC or other similar entity through which the Patient receives medical care.
Program Fee and Financial Agreement.
Program Member hereby agrees to pay upon enrolling the monthly (“Program Fee”), which is based on the market value of the Program Benefits:
No part of the Program Fee is being paid in consideration for any medical services covered by Program Member’s insurer, health plan, or by any governmental program, including Medicare. In fact, Altura does not provide any medical services. All medical services are provided through third-party affiliates, including WebDoctors PC. Program Member understands that no part of the Program Fee counts towards Program Member’s insurance co-payment or deductibles, and it is the responsibility of each Program Member to determine if any fees paid under this agreement are eligible for a Health Savings Account, Flexible Spending Account, Health Reimbursement Arrangement, or similar accounts or plans.
Program Member promises to pay when due other costs required by Altura, which shall include but not be limited to costs for other items and services purchased from Altura outside of the Program Benefits identified herein (“Other Costs”). Other Costs are due at time of service pursuant to the Financial Responsibility Agreement. In the event Program Member pays a fee in advance that is unearned by Altura, Altura shall offer in refund to the Program Member a prorated amount of the fee paid in advance. If Program Member pays by card, he/she understands that Altura may charge a convenience fee and a reasonable fee for an attempt that is declined.
This Agreement shall commence on the day the Agreement is executed by all parties and fee is paid per Section 4 and continue for three (3) months (“Term”). This Agreement may be terminated by Program Member or Altura for any reason or no reason at any time, by providing the other party with at least thirty (30) days’ advanced written notice of the intention to terminate. Altura has the right (but not the obligation) to refuse to accept, or to discontinue treatment of any person to the extent not prohibited by applicable law. This Agreement will automatically renew unless either party provides at least 30 days’ advanced written notice of the party’s intent not to renew. Written notice can be sent to ask@alturahc.com.
_____ I understand that the Program does not offer primary care services.
_____ I understand that Altura recommends that I always maintain a patient-provider relationship with a primary care physician.
_____ I agree to call 911 and not Altura or its affiliates if I experience a medical emergency.
_____ I agree not to bill any private or governmental insurance for any services received under this Agreement and/or the Program.
Program Member agrees to indemnify, hold harmless, and defend Altura, its owners, staff, affiliates, employees, providers, and personnel providing services under this Agreement (“Indemnified Party”) against all costs, expenses, liabilities and damages (including reasonable attorney’s fees) incurred by any Indemnified Party in connection with any third-party claims arising out of Program Member’s breach of any certification in this section.
If there are any conflicts or inconsistencies between the above terms and conditions and any aspect of Altura’s website or any promotional material, the above terms and conditions will control. If any provision of this Agreement is held to be inoperative, unenforceable or invalid, the Agreement shall be construed and enforced as if such provision is severable and had never been a part of this Agreement. This is the entire agreement of the Parties. The validity, enforceability and interpretation of any of the clauses of this Agreement shall be determined and governed by the laws of the State of Georgia. Legal proceedings arising out of or relating to the Agreement shall be filed in Cherokee County, Georgia and such federal courts with jurisdiction thereof. To the greatest extent allowed by applicable law, each Party acknowledges and agrees that any proceedings to resolve or litigate any dispute shall be conducted solely on an individual basis and no party shall seek to have any dispute heard as a class action, a representative action, a collective action, a private attorney-general action, or participate in any proceeding in which a party acts or proposes to act in a representative capacity. Any notice sent by either party will be deemed provided to and received by the recipient in full compliance with this Agreement if sent to the Program Member at the address on file or at Altura Health LLC, 108 Riverstone Parkway, Canton, Georgia 30114.
I, the Program Member (or responsible party) acknowledge that I have been given the opportunity to read and ask questions about this Agreement, if I had any, all of my questions were answered to my satisfaction, and I desire to enroll in the Weight Management Membership Program by freely and voluntarily accepting this Agreement:
This agreement is not health insurance. Payments made by a PROGRAM MEMBER Do not count towards Program Member’s health insurance deductibles and maximum out-of-pocket expenses. This agreement does not qualify as minimum essential coverage to satisfy the individual shared responsibility provision of the Patient Protection and Affordable Care Act, 26 U.S.C. s. 5000A. This agreement is not workers’ compensation insurance and does not replace an employer’s obligations under chapter 440. It is the responsibility of Program Member to determine if any fees paid under this agreement are eligible for a Health Savings Account, Flexible Spending Account, Health Reimbursement Arrangement, or similar accounts or plans.
No Refunds Policy All fees paid for telehealth consultations are non-refundable. This policy applies to all types of consultations, including but not limited to initial consultations, follow-up appointments, and any other services provided through our telehealth platform.
Reasons for No Refunds
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Altura Health is a telehealth platform. The content provided on this website is for informational purposes only and should not be considered a substitute for professional medical advice, diagnosis, or treatment. Altura Health does not directly provide medical or pharmacy services. The services featured on this website are delivered through partnerships with WebDoctors PC and its network of providers, and with independent pharmacies. Weight loss outcomes may vary for each individual, and specific results are not guaranteed. No individual result should be regarded as typical. All information provided on this site is solely for informational use and is not meant to substitute for professional medical advice, diagnosis, or treatment. For any health issues or concerns, please reach out to your physician. This platform advertises our services and does not recommend any particular medication.
