Last Updated: January 2024
Please read these terms and conditions carefully in their entirety before using this website (this "Website") or any products or services made available herein.
The information provided on this Website is for informational purposes and for your general interest only. Neither Altura Health nor this website provides direct medical care, but rather Altura Health provides convenient online access to an affiliate, such as WebDoctors PC and Healthcare Prosoft NE Professional Corporation that provides a telehealth platform and appropriate healthcare practitioners.
Your access to and use of the information contained on this Website is subject to the terms and conditions described herein. By accessing or using this Website, you acknowledge that you have read, understood and agree to these Terms and Conditions of Use. If you do not agree to these Terms and Conditions of Use, you may not access or use this Website.
Altura Health reserves the right to revise these Terms and Conditions of Use at any time. You are bound by any such revisions and should, therefore, periodically visit this page to review the then-current terms because they are binding on you.
This Website and the products and services may not be appropriate for your clinical or medical conditions or needs. Do not access the services for emergency or crisis care. If you are experiencing a medical emergency, call your doctor or 911 or go to the nearest hospital immediately.
The Services available through the Website may include:
This Website may contain general information relating to various medical conditions and their treatment. Such information is provided for informational purposes and for your general interest only. This information is not, and should not, be considered, or used as comprehensive medical advice, care, diagnosis, or treatment.
Always seek the advice of your physician or other qualified health care provider with any questions you may have regarding general personal health, medical conditions, or drugs or medications, and before commencing or discontinuing any course of treatment, drug, or medication. You should not use the information contained herein for diagnosing or treating a health condition, problem, or disease.
Altura Health makes no warranties or representations as to the accuracy of the content on this Website, and assumes no responsibility for any consequences relating directly or indirectly to any action or inaction you take based upon the information and material on this Website. Your use of this Website is subject to the additional disclaimers and caveats that may appear throughout these Terms and Conditions. You assume the entire risk of loss in using this Website and materials contained in this Website.
Your use of the Website, as well as information which we obtain on behalf of any of our partners in providing the products and services hereunder, is governed by our Privacy Policy which we reserve the right to update and change from time to time.
In order to access or purchase certain services or products available on this Website, you may be required to agree and enter into, or acknowledge receipt of, one or more additional agreements, consents, assignments, releases or notices as a condition of accessing, purchasing or receiving those Services.
In order to access the products and services through the Website, you represent and warrant that:
If you do not meet all of these requirements, you must not access or use the Website or any products or services available through the Website.
To purchase products and services on the Website, you will be required to provide personal information and may set up an account (an "Account") on the Website. To purchase products and obtain an Account, you may be asked to provide certain registration details or other information.
It is a condition of your setting-up an Account that all the information you provide is correct, current and complete. You acknowledge that the account you establish through this Website is personal to you, and you agree not to allow any other person to access this Website or its contents using your username, password, or other security credentials.
If you choose, or are provided with, a username, password, or any other security information, you must treat such information as confidential and refrain from disclosing it to anyone else. You agree to notify us immediately of any unauthorized access or use of your username, password, or any other security breach.
Additionally, you agree to log out of your account at the end of each session. Please exercise caution when accessing your account from a public or shared computer, or through public Wi-Fi, to prevent others from viewing or recording your password or personal information.
This Website enables you to access certain products or services through communications with independent, third-party licensed medical practitioners, including scheduling and participating in telemedicine visits. Altura Health does not directly provide medical services or visits; instead, all medical services are delivered through affiliates, including WebDoctors PC and Healthcare Prosoft NE Professional Corporation.
You understand that no products or services offered by Altura Health affiliates, including WebDoctors PC and Healthcare Prosoft NE Professional Corporation, constitute or are intended to serve as primary medical care. Every individual who purchases products or services through Altura Health should maintain a relationship with a primary care physician. Altura Health does not engage in any telemedicine or prescription management services directly.
Altura Health is not licensed to practice medicine and does not provide any healthcare services. Altura Health serves as a facilitator of telemedicine services and does not control, interfere with, or participate in any medical decision-making by independent medical professionals or their affiliated professional entities, each of whom is solely responsible for the healthcare services they provide.
Patients acknowledge that Altura Health is not responsible for any healthcare services provided by these professionals, including any personal injury, property damage, or claims of medical malpractice. Following a review of your information, the licensed medical provider, in their independent professional judgment, will determine whether to prescribe medication or other treatments, or alternatively, suggest consulting alternative clinical resources.
Copyright, trademark, patent, and other applicable laws protect the products and services and materials appearing on this Website. All materials on this Website may be accessed, downloaded, or printed for the noncommercial purpose of scientific or educational advancement or within the scope allowable by these Terms and Conditions. No other use of these materials may be made without express written permission of the operators of Altura Health.
The Website may include content provided by third parties. All statements and/or opinions expressed in these materials, and responses to questions and other content, other than the content we provide, are solely the opinions and the responsibility of the person or entity providing those materials. These materials do not necessarily reflect our opinion.
This Website may provide links or references to websites maintained by third parties over whom we have no control. Such links or references are provided as a convenience to the users of this Website. We have no responsibility for and make no representations or warranties of any kind for the content of other websites linked to this Website. Altura Health shall not be liable for any damages or injury arising from that content.
You agree that when you use or enter the Website, you affirmatively consent to conduct business electronically with us and through the Website with Altura Health and Practitioners and such processes have the same force and effect as your written signature. You agree that all agreements and consents can be signed electronically and that all notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such notices and other communications be in writing.
You agree to receive invitations, notifications, reminders, and other communications from us (and any of our affiliates or agents) and Altura Health and the Practitioners through the Website, or by email, phone or other method of communication. When permitted by law, we may also send you promotional communications via email, including newsletters, surveys and other news and information we think will be of interest to you.
These Terms and Conditions of Use and your use of the Website or the content shall be governed by the laws of the State of Georgia, without regard to its conflict of laws provisions. Jurisdiction for any claims arising under or out of these Terms and Conditions shall lie exclusively with the state and federal courts with jurisdiction over Cherokee County, Georgia.
THE ONLINE SERVICES AND ALL MATERIALS, INFORMATION, SOFTWARE, PRODUCTS, TOOLS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE ONLINE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT ALLOWED BY LAW, ALTURA HEALTH AND ITS SUPPLIERS DISCLAIM ALL EXPRESS AND IMPLIED WARRANTIES WITH REGARD TO THE ONLINE SERVICES.
EXCEPT AS OTHERWISE REQUIRED BY LAW, AND TO THE MAXIMUM EXTENT ALLOWED BY LAW, UNDER NO CIRCUMSTANCES SHALL ALTURA HEALTH, ITS SUPPLIERS, OR ANYONE ELSE INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE ONLINE SERVICES BE LIABLE FOR DIRECT DAMAGES EXCEEDING THE TOTAL FEES PAID BY YOU TO ALTURA HEALTH IN THE TWELVE MONTHS PRIOR TO YOUR CLAIM OR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND.
Altura Health may terminate your use of the Website at any time and without notice to you if, in its sole judgment, you breach any term or condition of these Terms and Conditions of Use. Upon termination, you must destroy all materials obtained from this Website.
You agree to indemnify, defend, and hold harmless Altura Health, its managers, members, employees, contractors, agents, licensors and suppliers from and against all losses, expenses, damages and costs, including reasonable attorneys' fees and court costs, resulting from any violation of these Terms and Conditions of Use (including, but not limited to, negligent or wrongful conduct) by you.
PLEASE READ THE FOLLOWING PARAGRAPHS CAREFULLY BECAUSE THEY REQUIRE YOU AND ALTURA HEALTH TO ARBITRATE DISPUTES ON AN INDIVIDUAL BASIS AND LIMIT THE MANNER IN WHICH YOU AND ALTURA HEALTH CAN SEEK RELIEF FROM EACH OTHER.
You and Altura Health mutually agree, to the fullest extent of the law, that any dispute shall be arbitrated and finally decided by binding arbitration administered by the American Arbitration Association (the "AAA") under its Consumer Arbitration Rules. You and Altura Health agree that you are each giving up, to the fullest extent of the law, any right to have disputes resolved in court before a judge or jury.
You and Altura Health also mutually agree that, to the fullest extent allowed by law, each may bring claims against the other only in your or its individual capacity, on an individual basis, and not as a plaintiff or class member in any purported class, collective, non-individual, mass, or representative proceeding.
If you have questions about these Terms and Conditions or need to provide notice of a dispute, please contact us at:
If any provision of these Terms and Conditions of Use is unlawful, void, or unenforceable, the remaining provisions of these Terms and Conditions of Use will remain in place. These Terms and Conditions of Use are the entire agreement between you and Altura Health regarding all aspects of your use of this Website and/or the content therein.